1. Overview

This policy explains how cancellations and refunds work across Remy Systems' services. It should be read together with our Terms of Service. Our pricing structure is published on the Website Design page, with service-specific rates on each service page.

2. Once-off projects (websites, video, automation builds)

  • Before work begins: if you cancel before any work has started, your deposit is refunded in full, less any non-recoverable third-party costs already incurred on your behalf (for example purchased licences or stock assets).
  • After work has begun: the deposit becomes non-refundable, as it covers work already performed. Any amounts paid beyond the value of work actually completed are refunded on a pro-rata basis.
  • If Remy Systems cancels a project for reasons not caused by the client, all amounts paid for work not yet performed are refunded in full.

3. Monthly services (hosting, integrations, retainers)

  • You may cancel any monthly service at any time — no lock-in contracts. Email [email protected] or WhatsApp 081 789 8630 and the subscription is closed within 72 hours.
  • Cancellation takes effect at the end of the current billing period. Amounts already billed for the current period are not refunded pro-rata, as the service remains active until that period ends.
  • Any charge billed in error is refunded in full.

4. Hourly work (maintenance, SEO consulting)

Hours already worked and delivered are non-refundable. Pre-purchased hours that have not yet been used are refundable on request.

5. Advertising spend

Ad budgets are paid by you directly to Google, Meta or TikTok and are governed by those platforms' own terms; Remy Systems cannot refund ad spend. Our management fee for a month in which no management work has yet been performed is refundable.

6. How to request a refund

Email [email protected] or WhatsApp 081 789 8630 with your name, invoice reference and reason. Approved refunds are processed within 7–10 business days to the original payment method via our payment processor (Paystack) or EFT.

7. Questions

If anything here is unclear, contact us before purchasing — we would rather answer questions upfront than have a misunderstanding later.